Financial Aid Counselor

UM01 University of Maryland College Park (UMCP); United States; On-site; USD 55,000 - 66,000; Full time

Job summary

University of Maryland, College Park seeks a Financial Aid Counselor in the Student Support unit to perform counseling and administration of federal student aid programs. You will provide high-quality support to students and families on FAFSA and aid options, analyze need, review cost of attendance, verify information, and assist with aid offers.

Under supervision, you will collaborate with OSFA and campus partners, participate in outreach events, and help ensure compliance with Title IV

Qualifications

• Bachelor’s degree from an accredited college or university.
• Two (2) years of professional financial aid, finance advising, or finance counseling related experience.

Responsibilities

• Provide consistent and high-quality customer service to students and families on FAFSA and financial aid options.
• Assist with FAFSA administration, need analysis, aid offers, and verification.
• Use financial aid systems and data reports for processing.
• Collaborate with OSFA and campus partners on financial aid projects and outreach.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

Job Description Summary The Office of Student Financial Aid (OSFA) seeks a Financial Aid Counselor in our Student Support unit, who under general supervision, will work independently to perform financial aid counseling and administration to support students and staff on financial aid. The Financial Aid Counselor will assist with the following important tasks:

• Provide consistent and high-quality customer service to students and families on the Free Application for Federal Student Aid (FAFSA) and their financial aid options at the University of Maryland.
• Support the administration of the FAFSA and financial aid programs which includes but is not limited to conducting financial need analysis, aid offer, re-consideration of aid, review of the cost of attendance, verification, loan processing, review of Satisfactory Progress Policy and Return to Title IV (R2T4).
• Use financial aid systems, websites and data reports for financial aid processing.
• Collaborate with OSFA, Enrollment Management (EM) and other campus partners about financial aid and OSFA projects/services.
• Represent OSFA on financial aid matters for OSFA/EM outreach events to campus and community partners as needed.

Physical Demands: N/A Licenses/Certification: N/A Minimum Qualifications Education: Bachelor’s degree from an accredited college or university. Experience: Two (2) years of professional financial aid, finance advising, or finance counseling related experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge, Skills, & Abilities

• Knowledge of financial aid policies and procedures.
• Knowledge of federal, state, and other applicable related laws, rules, regulations, and ordinances.
• Knowledge of Title IV regulations, policies and procedures.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office products.
• Skill in attention to detail when reviewing and entering data.
• Ability to multitask and prioritize assignments.
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability and knowledge to assist in multiple areas throughout the office.
• Ability to organize and prioritize multiple tasks.
• Ability to work in and promote a team environment.
• Ability to interpret and communicate information based on knowledge of institutional policies, procedures, and departmental considerations.

Additional Job Details Preferences

• Experience providing counseling, advisement, or coaching to students in a financial aid, student services, or enrollment management office.
• Experience using an automated data processing system and/or customer relationship management system.
• One (1) year of experience processing financial aid professional judgement (special or unusual circumstance) appeals.

This position does not provide sponsorship for Visa.

Job Risks Not Applicable to This Position. Financial Disclosure Required No

Department SVPAAP-EM-Financial Aid Services Worker Sub-Type Staff. Regular Salary Range $55,000 - $66,000.

Benefits Summary.

Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice Resources. Learn how military skills translate to civilian opportunities with O*Net Online.

The University works hard to make its websites accessible to any and all users. If you need assistance completing the application process, please contact us at one of the below options: Email: [e-mail] Phone: [phone] Maryland Relay: Dial 711. This contact information cannot be used to inquire about application status.