Billing Coordinator

Troy University; Troy (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Troy University in Troy, Alabama, seeks a Billing Coordinator to manage student billing operations within the Student Financial Services team. You will ensure accurate, on-time billing, coordinate payment plans, and review miscellaneous charges.

The role requires strong Excel skills, organizational and communication abilities, and at least three years of related experience. You will back up cashier duties and help resolve account discrepancies while supporting students and parents.

Qualifications

• Bachelor's degree in a related field is required.
• Three years of related professional work experience required.
• Proficiency in Microsoft Office with emphasis on Excel and strong Excel skills.
• Excellent organizational skills required.
• Excellent interpersonal, oral, and written communication skills required.

Responsibilities

• Accurate and on-time billing to students for all incurred charges.
• Installment of payment plans.
• Review of miscellaneous charges.
• Coordinating late fee assessments.
• Processing purchase orders.
• Returned check processing and billing.
• Processing Business Office holds.
• Coordinating with other departments to ensure billing accuracy.
• Back-up for Financial Aid transmitting.
• Resolving account discrepancies.
• Assisting with collections and sending overdue notices.
• Back-up cashier and cashier supervisor.
• Scanning and indexing billing documents.
• Assisting students with refunds via Dash Solutions.
• Communicating with students & parents about account information.
• Receipting and reconciling payments.
• Other duties as assigned.

Skills

Organizational skills

Interpersonal skills

Communication skills

Education

Bachelor's degree in a related field

Tools

Excel

Microsoft Office

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

The Billing Coordinator position is responsible for managing and coordinating all student billing operations in Student Financial Services.

These responsibilities will include the following essential functions:

• Accurate and on-time billing to students for all incurred charges
• Installment of payment plans
• Review of miscellaneous charges
• Coordinating late fee assessments
• Processing purchase orders
• Returned check processing and billing
• Processing Business Office holds
• Coordinating with other departments to ensure the accuracy of billing information
• Back-up for Financial Aid transmitting
• Resolving any account discrepancies
• Assisting with the collections process and sending overdue notices
• Back-up cashier and cashier supervisor
• Scanning and indexing all essential SFS billing documents in the document imagining software
• Assisting students with receiving their refund with Dash Solutions
• Communicating with students & parents about general, institutional, and account information
• Receipting and reconciling student and departmental payments
• Other duties as assigned

Minimum Qualifications

• 1. Bachelor’s degree in a related field
• 2. Minimum of three years of related professional work experience
• 3. Microsoft Office proficiency (with an emphasis in Excel)
• 5. Excellent organizational skills
• 6. Excellent interpersonal, oral, and written communication skills

Preferred Qualifications

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours

Monday – Friday
8am-5pm

List any hazardous conditions or physical demands required by this position

N/A

Last Day a Reference Provider Can Submit Reference

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Troy University employment website (www.troyuniversityjobs.com)
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify:

  (Open Ended Question)

• * Regarding your current employment status, please select one of the following:
  • Not a current Troy University employee
  • Current part-time Troy employee (including adjunct faculty)
  • Current full-time Troy employee - initial appraisal period complete
  • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
• * Do you have a Bachelor's degree in a related field?
  • Yes
  • No
• * Do you have a minimum of three years of related professional work experience?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Unofficial Transcript 1

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Aff…
- Troy University participates in eVerify.