Financial Aid Advisor - Advising & Outreach

Herzing University; Providence (RI); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to support a diverse student population. In this dynamic role, you will assist students in navigating financial aid options, ensuring they receive the guidance needed to succeed. With a focus on clear communication and exceptional customer service, you will thrive in a fast-paced environment. The position offers opportunities for growth through comprehensive training and career pathways. Join a team committed to diversity and inclusion, where your contributions will make a meaningful impact on students' educational journeys.

Benefits

Tuition Waivers

Health Insurance

Paid Time Off

Retirement Plan with Company Match

Qualifications

• Great customer service skills and experience.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Title IV administration experience preferred.

Responsibilities

• Assist a diverse student population with financial aid options.
• Provide personalized guidance through community partnerships.
• Thrive in a fast-paced, student-focused environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Student Information Systems

Job description

Job Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty, or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours: A 40-hour a week schedule will be determined by business needs, Monday through Friday, between 8AM and 5PM CST, with one late night scheduled until 7PM.

Job Details

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualifications

• Great customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience or knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration experience preferred.
• Bachelor's degree preferred.

Compensation and Benefits

Compensation is determined based on qualifications, experience, and circumstances. It is uncommon for new employees to start at the top of the salary range. We offer a comprehensive benefits package, including tuition waivers and reimbursement, health insurance, paid time off, and a retirement plan with company match. The hourly pay range is $19.56 to $28.85.

Click here to learn more about careers at Herzing University.

Physical Requirements

• Remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and teaching equipment, including computers, copiers, fax machines, and AV equipment.
• Use voice and hearing to communicate with students, staff, or colleagues face-to-face or over the phone.
• Identify, observe, and assess visually or otherwise.
• Occasionally move, carry, or lift up to 10 pounds.

Diversity and Equal Opportunity

Herzing University is committed to diversity and an inclusive environment where individuals are valued and empowered. We do not discriminate based on skin color, gender, religion, LGBTQ+ status, disability, age, national origin, veteran status, or any other protected status. For more information, visit our diversity page.

We prohibit sex-based discrimination in any educational program or activity. Concerns or questions can be directed to the Title IX Coordinator. The nondiscrimination notice is available at this link.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.