Financial Aid Advisor - Advising & Outreach

Herzing University; New Orleans (LA); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to support students in navigating their financial aid options. This role is perfect for individuals who excel in customer service and thrive in a dynamic environment. You will guide students through the funding process, ensuring they receive the support they need to succeed. With a focus on proactive communication and personalized assistance, you will play a crucial role in fostering student success. Join a team that values diversity and offers opportunities for growth through comprehensive training and a supportive work culture.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Plan with Company Match

Qualifications

• Great customer service skills and experience.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience or knowledge of Student Information Systems preferred.

Responsibilities

• Assist a diverse student population with financial aid options.
• Provide personalized guidance to students receiving funding.
• Thrive in a fast-paced, student-focused environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Microsoft Office Proficiency

Knowledge of Student Information Systems

Title IV Administration Experience

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CampusNexus

Regent

Job description

Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours:

A 40-hour a week schedule will be determined by business needs Monday through Friday between 8AM and 5PM CST, with one late night scheduled until 7PM.

Job Details

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualifications:

• Great customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience or knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration experience is preferred.
• Bachelor's degree is preferred.

Pay:

Compensation is determined based on qualifications, experience, and circumstances. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement, health insurance, paid time off, and a retirement plan with company match. The hourly pay range is $19.56 to $28.85.

Click here to learn more about careers at Herzing University.

Physical Requirements:

• Remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and/or teaching equipment, including computers, copiers, fax machines, and AV equipment.
• Use voice and hearing to communicate face-to-face or over the phone.
• Identify, observe, and assess visually or otherwise.
• Occasionally move, carry, or lift up to 10 pounds.

Herzing University values diversity and is committed to an inclusive, respectful environment where all individuals are valued and heard. The university recruits and hires without discrimination based on protected statuses. More information is available at Herzing's Diversity Page.

Herzing University prohibits sex-based discrimination in its programs and activities. Concerns can be reported to the Title IX Coordinator. The nondiscrimination notice is at Title IX.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more details, review the Know Your Rights notice from the Department of Labor.