Financial Aid Advisor - Advising & Outreach

Herzing University; Bridgeport (CT); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to support a diverse student population. This role involves assisting students with financial aid options and providing personalized guidance in a fast-paced environment. The ideal candidate will excel in customer service and communication, with opportunities for growth through comprehensive training and career pathways. Join a team that values diversity and inclusion, and enjoy a comprehensive benefits package including tuition waivers, health insurance, and a retirement plan. If you're passionate about helping students succeed, this is the perfect opportunity for you.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Plan with Company Match

Qualifications

• Strong customer service skills and experience required.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Assist diverse student population with financial aid options.
• Provide personalized guidance and support to students.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Microsoft Office Proficiency

Knowledge of Student Information Systems

Education

Bachelor's Degree

Tools

CampusNexus

Regent

Job description

Job Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours: A 40-hour a week schedule will be determined by business needs, Monday through Friday, between 8AM and 5PM CST, with one late night scheduled until 7PM.

Job Details

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualifications

• Strong customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience or knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration experience preferred.
• Bachelor's degree preferred.

Compensation and Benefits

Compensation depends on qualifications, experience, and circumstances. It is uncommon for new employees to start at the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement, health insurance, paid time off, and a retirement plan with company match. The hourly pay range is $19.56 to $28.85.

Learn more about careers at Herzing University.

Physical Requirements

• Remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and/or teaching equipment, including computers, copiers, fax machines, audio/visuals.
• Use voice and hearing to communicate with students, staff, or colleagues face-to-face or over the phone.
• Identify, observe, and assess visually or otherwise.
• Occasionally lift or carry up to 10 pounds.

Our Commitment to Diversity

Herzing University is committed to fostering a diverse and inclusive environment where individuals are valued, heard, and empowered. We do not discriminate based on skin color, gender, religion, LGBTQ+ status, disability, age, national origin, veteran status, or any other protected status. More information can be found at Herzing Diversity.

We prohibit sex-based discrimination in any educational program or activity. Concerns can be reported to the Title IX Coordinator. The nondiscrimination notice is available at Title IX.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.