Financial Aid Advisor - Advising & Outreach

Herzing University; Manchester (NH); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated Financial Aid Advisor to join their dynamic team. This role is perfect for individuals who excel in customer service and thrive in fast-paced environments. You will provide essential support to students navigating financial aid options, ensuring they receive the guidance needed to succeed. With a comprehensive benefits package, including tuition waivers and health insurance, this position offers a unique opportunity for professional growth. Join a forward-thinking institution that values diversity and fosters an inclusive environment where your contributions will be recognized and appreciated.

Benefits

Tuition Waivers

Health Insurance

Paid Time Off

Retirement Plan with Company Match

Qualifications

• Strong customer service skills and experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience or knowledge of Student Information Systems preferred.

Responsibilities

• Assist a diverse student population with financial aid options.
• Provide personalized guidance on funding through community partnerships.
• Thrive in a fast-paced, student-focused environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Microsoft Office Proficiency

Knowledge of Student Information Systems

Title IV Administration

Education

Bachelor's Degree

Tools

CampusNexus

Regent

Job description

Job Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

Current Employees: If you are a current employee, faculty, or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours: A 40-hour per week schedule will be determined by business needs, Monday through Friday, between 8AM and 5PM CST, with one late night scheduled until 7PM.

Job Details

This customer service position involves assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualifications

• Strong customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience or knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration experience preferred.
• Bachelor's degree preferred.

Compensation and Benefits

Compensation is based on qualifications, experience, and circumstances. New employees typically do not start at the top of the salary range. We offer a comprehensive benefits package, including tuition waivers and reimbursement, health insurance, paid time off, and a retirement plan with company match. The hourly pay range is $19.56 to $28.85. Click here to learn more about careers at Herzing University.

Physical Requirements

• Remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and teaching equipment such as computers, copiers, fax machines, and audio/visual tools.
• Use voice and hearing to communicate with students, staff, or colleagues face-to-face or over the phone.
• Identify, observe, and assess visually or otherwise.
• Occasionally lift or carry up to 10 pounds.

Herzing University values diversity and is committed to fostering an inclusive environment where individuals are heard, valued, and empowered. The university recruits and hires without discrimination based on protected statuses. For more information, visit Diversity Statement.

Discrimination based on sex is prohibited in all educational programs and activities. Concerns can be reported to the Title IX Coordinator. Details are available at Title IX.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.