Financial Aid Advisor - Advising & Outreach

Herzing University; Minneapolis (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to support a diverse student population. This role involves providing personalized guidance on financial aid options while thriving in a fast-paced, student-focused environment. With comprehensive onboarding support and opportunities for growth, this position is perfect for those who excel in communication and customer service. Enjoy a competitive hourly wage, a comprehensive benefits package, and the chance to make a meaningful impact in students' educational journeys.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Plan with Company Match

Qualifications

• Great customer service skills and experience required.
• Proficiency in Microsoft Office and Student Information Systems preferred.

Responsibilities

• Assist students with financial aid options and guidance.
• Provide personalized support in a fast-paced environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Student Information Systems

Job description

Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours

A 40-hour a week schedule will be determined by business needs Monday through Friday between 8AM and 5PM CST, with one late night scheduled until 7PM.

Job Details

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualification Requirements

• Great customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office including Word, Excel, and Outlook.
• Experience or knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration experience preferred.
• Bachelor's degree preferred.

Pay

Compensation is determined based on qualifications, experience, and circumstances. The hourly pay range is $19.56 to $28.85. We offer a comprehensive benefits package, including tuition waiver and reimbursement, health insurance, paid time off, and a retirement plan with company match. Learn more about careers at Herzing University.

Physical Requirements

• Remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and teaching equipment such as computers, copiers, fax machines, audio/visuals.
• Use voice and hearing to communicate frequently face-to-face or over the phone.
• Identify, observe, and assess visually or otherwise.
• Occasionally lift or carry up to 10 pounds.

Herzing University values diversity and fosters an inclusive community where individuals are valued, heard, and empowered. The university is committed to non-discrimination and encourages reporting concerns related to discrimination. For more information, visit Diversity and Title IX.

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more, review the Know Your Rights notice from the Department of Labor.