Financial Aid Advisor - Advising & Outreach

Herzing University; Baltimore (MD); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to support students in navigating financial aid options. This role is perfect for individuals who thrive in a fast-paced, student-focused environment and excel at communication. You will receive comprehensive onboarding and have opportunities for growth through structured career pathways. Join a diverse and inclusive community that values your contributions and fosters mutual respect. If you are passionate about helping students succeed, this opportunity is ideal for you.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Savings Plan with Company Match

Qualifications

• Great customer service skills and experience.
• Exceptional knowledge of Microsoft Office including Word, Excel, and Outlook.

Responsibilities

• Assist a diverse student population with financial aid options.
• Provide personalized guidance to students receiving funding.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Microsoft Office (Word, Excel, Outlook)

Knowledge of Student Information Systems

Title IV Administration

Education

Bachelor's Degree

Job description

Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours:

A 40-hour a week schedule will be determined by business needs Monday through Friday between 8AM and 5PM CST (one late night scheduled until 7PM).

Job Details

This is a customer service position assisting a diverse student population. In this role, you will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth through our Career Pathways.

Qualifications

• Great customer service skills and experience.
• Excellent organizational and time management skills.
• Exceptional knowledge of Microsoft Office including Word, Excel, and Outlook.
• Experience/knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration preferred.
• Bachelor's degree preferred.

Pay:

Compensation is determined based on qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. The hourly pay range for this position is $19.56 to $28.85. Click here to learn more about careers at Herzing University.

Physical Requirements

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teaching equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff, or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe, and assess.
• Occasionally move, carry, or lift 10 pounds.

Herzing University is committed to providing a diverse environment and fostering a culture of mutual respect. It provides an inclusive community where individuals are valued, heard, and empowered to contribute to the institution's effectiveness.

Herzing University recruits and hires without discrimination based on skin color, gender, religion, LGBTQi2+ status, disability, age, national origin, veteran status, or any other protected status. Learn more about diversity at Herzing University.

The university prohibits sex-based discrimination in its programs or activities. Concerns or questions can be reported to the Title IX Coordinator. The nondiscrimination notice is available at https://www.herzing.edu/title-ix.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.