Finance Solutions Specialist — Customer Care & Sales

Attain Finance; Matteson (IL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

401(k) with company match

30 days post hire

Employee Assistance Program

Emergency Relief Fund

Diversity and Inclusion Council

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance in Matteson, IL is seeking a Financial Service Representative to deliver exceptional customer service and actively promote our loan products. This full-time role involves handling inbound calls, guiding customers through the loan process, and supporting delinquency management.

You will join a team backed by Attain Finance with a strong emphasis on training, growth, and compliance. A HS diploma is required; industry experience is preferred but not mandatory, with company benefits

Qualifications

• Customer service oriented with a desire to help others and deliver top-tier service.
• Sales-minded with ability to promote products and meet customer needs.
• Excellent communication skills, both verbal and written.
• Ability to solve problems creatively and think on your feet.
• Willingness to learn new systems and adapt in a dynamic environment.
• Team-focused with collaborative spirit.
• Educational background: HS diploma or equivalent; college coursework a plus.
• Industry experience in customer service, sales, or consumer finance is preferred but not required.

Responsibilities

• Deliver exceptional service to new and existing customers through the loan process with care and professionalism.
• Drive sales growth by educating customers on financial products and services and identifying upsell opportunities.
• Engage customers via inbound and proactive outbound calls to promote offerings.
• Support delinquency management by working with customers toward resolution.
• Learn and grow through hands-on training and mentoring to build skills.
• Ensure compliance with regulatory guidelines and company policies to protect customer information.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem Solving

Adaptability

Team Player

Educational Background

Industry Experience

Education

High School diploma or equivalent

College coursework or degree (plus)

Job description

Heights Finance in Matteson, IL is seeking a Financial Service Representative to deliver exceptional customer service and actively promote our loan products. This full-time role involves handling inbound calls, guiding customers through the loan process, and supporting delinquency management.

You will join a team backed by Attain Finance with a strong emphasis on training, growth, and compliance. A HS diploma is required; industry experience is preferred but not mandatory, with company benefits