Financial Service Pro: Loans & Growth

Heights Finance Corporation; Kankakee (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Employee Assistance Program

Job summary

Heights Finance Corporation in Kankakee, IL is seeking a Financial Service Representative to deliver outstanding service, build relationships, and guide customers through the loan process in a fast-paced consumer finance environment.

You’ll be part of a team that values growth, adheres to regulatory guidelines, and offers comprehensive benefits starting on day one, including health coverage and a 401(k) match.

Qualifications

• Customer Focus: a genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: confidence in promoting products and services that meet customer needs.
• Strong Communication: excellent verbal and written communication skills to build rapport quickly.
• Problem-Solving Skills: ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: willingness to learn new systems and processes in a dynamic environment.
• Team Player: collaborative spirit with a desire to contribute to team success.
• Educational Background: high school diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Responsibilities

• Deliver Exceptional Service: provide outstanding support to customers through the loan process.
• Drive Sales Growth: use consultative techniques to educate customers on financial products and services.
• Engage Customers: manage inbound calls and proactive outbound calls to attract new business.
• Support Delinquency Management: collaborate with customers on past-due accounts and resolutions.
• Learn and Grow: participate in hands-on training with mentoring to build skills.
• Ensure Compliance: follow regulatory guidelines and company policies to protect customer information.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving Skills

Adaptability

Team Player

Educational Background

Industry Experience

Education

High School diploma or equivalent

College coursework or degree a plus

Job description

Heights Finance Corporation in Kankakee, IL is seeking a Financial Service Representative to deliver outstanding service, build relationships, and guide customers through the loan process in a fast-paced consumer finance environment.

You’ll be part of a team that values growth, adheres to regulatory guidelines, and offers comprehensive benefits starting on day one, including health coverage and a 401(k) match.