Financial Services Specialist - Customer Solutions & Growth

LendDirect Corp.; Champaign (IL); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Tuition Reimbursement

Employee Assistance Program

Emergency Relief Fund

Diversity & Inclusion Council

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance is seeking a Financial Service Representative in Champaign, IL to deliver outstanding customer service, guide clients through loan processes, and identify opportunities to offer suitable financial solutions. You will be part of a growing team that values career growth, integrity, and a customer-first approach.

The role features full-time hours, on-site work, and ample training with mentoring.

Qualifications

• Customer-focused with a genuine desire to help others.
• Strong sales mindset and ability to upsell.
• Excellent verbal and written communication.
• Problem-solving and adaptability in a fast-paced environment.
• Willingness to learn new systems and processes.
• Team player with collaborative spirit.
• Experience in customer service or consumer finance is preferred but not required.

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Skills

Customer Service

Sales

Communication

Problem-Solving

Team Player

Adaptability

Education

High School diploma or equivalent

Job description

Heights Finance is seeking a Financial Service Representative in Champaign, IL to deliver outstanding customer service, guide clients through loan processes, and identify opportunities to offer suitable financial solutions. You will be part of a growing team that values career growth, integrity, and a customer-first approach.

The role features full-time hours, on-site work, and ample training with mentoring.