Finance & F&I Director — Customer Experience Leader

AutoNation Inc.; Carlsbad (TX); Presencial; USD 56.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase/discount programs

Descripción de la vacante

AutoNation Inc. is seeking a proactive F&I Manager to guide customers from sales through financing during the vehicle purchase process. You will develop relationships, determine financing needs, and present transparent pricing while ensuring compliance with laws.

The role emphasizes exceptional customer service, goal attainment, and strong product knowledge, with benefits aligned to automotive retail standards and active participation in charitable initiatives like DRVPNK.

Formación

• High school diploma or equivalent
• Exceptional customer experience
• Ability to set and achieve targeted goals
• Detail-oriented and organized
• Valid in-state driver’s license with acceptable driving record
• Demonstrated communication, consultative, interpersonal and organizational skills
• Experience and desire to work with technology
• Prior sales experience preferred but not required

Responsabilidades

• Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
• Work directly with our employees and customers to develop relationships
• Determine customer financing needs and payment options based on a consultative interview process
• Present a fully transparent pricing menu to customers detailing their financing options and products
• Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
• Follow up with customers to ensure satisfaction
• Build rapport with customers to create a base of referrals
• Set and achieve targeted sales goals
• Gain superior product knowledge to effectively help customers
• Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
• Provide an exceptional customer experience to drive loyalty

Conocimientos

Customer service

Goal setting

Attention to detail

Communication

Tech-savvy

Educación

High school diploma or equivalent

Descripción del empleo

AutoNation Inc. is seeking a proactive F&I Manager to guide customers from sales through financing during the vehicle purchase process. You will develop relationships, determine financing needs, and present transparent pricing while ensuring compliance with laws.

The role emphasizes exceptional customer service, goal attainment, and strong product knowledge, with benefits aligned to automotive retail standards and active participation in charitable initiatives like DRVPNK.