F&I Director: Transparent Financing & Growth

AutoNation; New Mexico; On-site; USD 65,000 - 95,000; Full time

Job summary

AutoNation is seeking an F&I Manager to guide customers through financing options with transparency and excellent service. You will work with store staff and lenders to tailor financing solutions and ensure compliant, smooth transactions.

The role emphasizes building relationships, achieving sales goals, and delivering an exceptional customer experience while maintaining thorough knowledge of products and processes.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Highly detail-oriented and organized.
• Prior sales experience preferred but not required.
• Demonstrated communication, interpersonal and organizational skills.
• Experience and desire to work with technology.

Responsibilities

• Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process.
• Work directly with our employees and customers to develop relationships.
• Determine customer financing needs and payment options based on a consultative interview process.
• Present a fully transparent pricing menu to customers detailing their financing options and products.
• Process finance transactions and ensure 100% compliance with all state and federal laws and regulations.
• Follow up with customers to ensure satisfaction.
• Build rapport with customers to create a base of referrals.
• Set and achieve targeted sales goals.
• Gain superior product knowledge to effectively help customers.
• Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales acumen

Communication skills

Interpersonal skills

Detail-oriented

Goal setting

Education

High school diploma or equivalent

Job description

AutoNation is seeking an F&I Manager to guide customers through financing options with transparency and excellent service. You will work with store staff and lenders to tailor financing solutions and ensure compliant, smooth transactions.

The role emphasizes building relationships, achieving sales goals, and delivering an exceptional customer experience while maintaining thorough knowledge of products and processes.