Finance ERP: Customer Excellence Engineer

Rillet; United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Equity

Benefits that support you

Team events

Job summary

Rillet is seeking a Sales-to-Implementation Specialist to accelerate the handoff between sales and implementation. You will design reusable templates, ensure clear requirements, and guide prospects through sandbox evaluations with deep product knowledge.

Ideal candidates have experience in solution consulting, architecture, and implementation, and familiarity with accounting software like NetSuite or Workday. Equity and comprehensive benefits are available.

Qualifications

• Experience in solution consulting, solution architecture, or implementation.
• Experience with accounting or financial software such as NetSuite or Workday.
• Able to gather customer requirements, scope solutions, and connect business needs to product capabilities.

Responsibilities

• Own the sales-to-Implementation handoff, working across Sales, Solution Consulting, and Implementation to ensure scope, customer requirements, and commitments are clearly communicated before kickoff.
• Create standardized processes and handoff materials that make it easier to capture key sales conversations, decisions, and open questions.
• Run retros and collect feedback to identify gaps and improve the sales-to-implementation experience.
• Build and maintain sandboxes and demo environments using reusable templates, realistic data, and workflows tailored to customer and internal requirements.
• Support sales conversations, demo Rillet, and guide prospects through sandbox evaluations and Q&A as a product expert.
• Gather customer requirements and help scope workflows, data needs, integrations, and configuration, considering what implementation will require.
• Own RFPs from start to finish, including responses, deadlines, supporting data, and coordination with subject-matter experts.

Skills

Solution consulting

Solution architecture

Implementation

Accounting software

NetSuite

Workday

Job description

Rillet is seeking a Sales-to-Implementation Specialist to accelerate the handoff between sales and implementation. You will design reusable templates, ensure clear requirements, and guide prospects through sandbox evaluations with deep product knowledge.

Ideal candidates have experience in solution consulting, architecture, and implementation, and familiarity with accounting software like NetSuite or Workday. Equity and comprehensive benefits are available.