Finance Billing & Customer Support Specialist

City-of-Richland,-W; Richland (WA); On-site; USD 61,000 - 86,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

Long-Term Disability

PERS retirement program

Paid Time Off

Holidays

Job summary

City of Richland is seeking an in-person Customer Service Support associate in the Finance Division to assist residents with inquiries, bill processing, and cashiering.

The role requires a high school diploma or GED and at least 1 year of customer service experience; 3 years is preferred, with utility billing experience considered a plus. Proficiency in Word, Excel, and Outlook is expected.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• 3 years of customer service experience preferred, including handling difficult issues.
• Experience with billing collection for utilities is desirable.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Provide in-person and phone-based customer service and information.
• Prepare and process billing and cashiering tasks.
• Assist with scheduling and related duties under supervision.
• Handle routine inquiries and refer complex issues as needed.
• Support department with various administrative tasks.

Skills

Customer service

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

City of Richland is seeking an in-person Customer Service Support associate in the Finance Division to assist residents with inquiries, bill processing, and cashiering.

The role requires a high school diploma or GED and at least 1 year of customer service experience; 3 years is preferred, with utility billing experience considered a plus. Proficiency in Word, Excel, and Outlook is expected.