In-Person Customer Service & Billing Specialist

cirichlandwa; United States; On-site; USD 41,000 - 57,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision

Life Insurance

AD&D Insurance

Long-Term Disability

PERS Retirement

Paid Time Off

Holidays

Retirement Health Savings Plan

Flexible Benefits Plan

EAP

ESL

Job summary

The City of Richland is seeking a full-time, in-person Finance Department assistant to provide administrative support, assist customers in person and by phone, handle billing and cashiering, and manage scheduling under supervision.

The position requires a High School diploma, at least one year of customer service experience, and intermediate MS Office skills. The typical schedule is 8:00 a.m.–5:00 p.m., with potential flexible options after six months.

Qualifications

• High School Diploma/GED required.
• 1 year of customer service experience required.
• 3 years of customer service experience with difficult issues preferred.
• Experience collecting on delinquent accounts preferred.
• Experience with Utility Billing preferred.
• Proficient in Word, Excel and Outlook.

Responsibilities

• Provide administrative support and assist customers in person and by phone.
• Prepare and process billing and cashiering, and manage scheduling.
• Support the department under supervision and maintain records.

Skills

Customer service

Communication

Cash handling

Scheduling

Billing

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The City of Richland is seeking a full-time, in-person Finance Department assistant to provide administrative support, assist customers in person and by phone, handle billing and cashiering, and manage scheduling under supervision.

The position requires a High School diploma, at least one year of customer service experience, and intermediate MS Office skills. The typical schedule is 8:00 a.m.–5:00 p.m., with potential flexible options after six months.