Utility Billing & Customer Support Specialist

AustinTexas; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

The City Utility department is seeking an Utility Account Specialist to provide utility services, review accounts, and ensure customer satisfaction. The role emphasizes accuracy in billing, account reconciliation, and effective communication with customers and internal teams.

Minimum qualifications include a bachelor's degree in a related field and three years of customer service experience in a utility or government setting; multiple preferred capabilities include knowledge of billing systems

Qualifications

• Bachelor's degree in a related field plus 3 years of customer service experience in a utility or government context.
• Experience may substitute for education up to four years.

Responsibilities

• Review utility usage and adjust customer accounts.
• Process billing and payment adjustments per procedures.
• Reconcile accounts and manage holds, late fees, and referrals.
• Evaluate site/lot plans and water/wastewater service extensions.
• Assist with utility projects from initiation to completion and maintain documents.
• Prepare presentations for hearings and investigations.
• Develop and revise procedures to improve service delivery.
• Support department growth and customer satisfaction.
• Conduct customer outreach and act as a point of contact for programs.

Job description

The City Utility department is seeking an Utility Account Specialist to provide utility services, review accounts, and ensure customer satisfaction. The role emphasizes accuracy in billing, account reconciliation, and effective communication with customers and internal teams.

Minimum qualifications include a bachelor's degree in a related field and three years of customer service experience in a utility or government setting; multiple preferred capabilities include knowledge of billing systems