Customer Service Representative

City-of-Richland,-W; Richland (WA); On-site; USD 61,000 - 86,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

Long-Term Disability

PERS retirement program

Paid Time Off

Holidays

Job summary

City of Richland is seeking an in-person Customer Service Support associate in the Finance Division to assist residents with inquiries, bill processing, and cashiering.

The role requires a high school diploma or GED and at least 1 year of customer service experience; 3 years is preferred, with utility billing experience considered a plus. Proficiency in Word, Excel, and Outlook is expected.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• 3 years of customer service experience preferred, including handling difficult issues.
• Experience with billing collection for utilities is desirable.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Provide in-person and phone-based customer service and information.
• Prepare and process billing and cashiering tasks.
• Assist with scheduling and related duties under supervision.
• Handle routine inquiries and refer complex issues as needed.
• Support department with various administrative tasks.

Skills

Customer service

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Department:FinanceDivision:Customer ServicePay Range$29.51 - $41.25 HourlyMidpoint$35.38 HourlyStarting salaries generally fall between the minimum and midpoint of the range. Each offer depends on the candidate’s experience and qualifications, internal pay equity, and available budget. Salary offers are negotiated individually based on these factors.**A resume is desired with your application in order to be given first consideration**SUMMARY OF POSITIONPerforms administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned Director, Manager or Supervisor (supervisor).SUPPLEMENTAL INFORMATIONThis is a full-time, in-person position. Upon hire, the work schedule is a typical Monday–Friday schedule of 8:00 a.m.–5:00 p.m. Flexible scheduling options, including a 9/80 schedule with alternating Fridays off, may be available, after 6 months in the position.Selection will be based on overall qualifications, skills testing (if applicable), and an interview process. The final candidate selected will be subject to a comprehensive background/reference check commensurate to the position.MINIMUM QUALIFICATIONSEDUCATION & EXPERIENCE:High School Diploma/GEDOne (1) year of experience in providing customer serviceDESIRED QUALIFICATIONSThree (3) years of customer service experience, which include handling difficult and varied issues.One (1) year of experience collecting on delinquent accounts.Experience with Utility Billing.Intermediate (or higher) skills utilizing the Microsoft Office Suite specifically Word, Excel, and Outlook.WE ARE RICHLANDAt the City of Richland, your work makes a difference every day. From maintaining essential services to enhancing our community, you’ll be part of a team that values teamwork, integrity and excellence in what we do.With a strong sense of purpose, great benefits, and a commitment to growth, we are building a community we’re proud to serve.Richland Rewards – Supporting Those Who ServeRegular Full-Time (35 to 40 hr/week) Employee BenefitsExcellent open access (preferred provider) medical plan with substantial City-paid contributionCity-paid dental and vision plansCity-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employee's annual salary)City-paid Long-Term Disability InsuranceParticipation in the State of Washington's Retirement Plan (PERS)Paid Time Off (PTO)10 Paid Holidays4% City-match deferred compensation with 457 and 401(a) plan optionsExtended Sick Leave (ESL)Section 125 - Flexible Benefits Plan (Medical/Dependent Care)City Paid and Employee Paid Retirement Health Savings PlanEmployee Assistance ProgramAnnual Performance Assessment SystemPaid Time Off (PTO) AccrualRegular Full-Time (40hr) Accrual Rates. ( The accrual rates for full time (30-34hr) and part-time positions are pro-rated based upon the position's budgeted hours. )Years of Continuous Service / Maximum Hours Per Month0 months through 6 months / 13.33 hours per month6 months through 9 years / 20.33 hours per month10 years through 15 years / 22.33 hours per month16 years through 20 years / 24.33 hours per monthOver 20 years / 26.33 hours per monthNote: Unaffiliated staff (non-union employees) may receive some or all of the benefits listed below based on the Compensation Plan for Unaffiliated Employees (Comp Plan) with the City; consult the Comp Plan for specific information about position benefits.The City is an Equal Opportunity Employer committed to recruiting and retaining a highly qualified and diversified work force. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age (over 40), martial or veteran status, disability, sexual orientation, or any other basis prohibited by federal, state, and local laws.In accordance with the American with Disabilities Act, reasonable accommodation for persons with disabilities will be provided for participation in the application and selection process, if requested. Persons with a disability who need assistance must notify the Human Resources Department about the accommodation needed at the time of application and prior to the closing date by calling [phone].The provisions of job announcements listed on this website do not constitute an expressed, or implied, contract of employment with the City. Any provision contained herein may be modified and/or revoked without notice.