Finance & Accounts Support Specialist

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Group 1 Automotive is seeking an Accounting Call Center Specialist to support centralized Accounting and Finance operations by serving as the primary contact for customer and vendor inquiries related to Finance & Insurance (F&I), Accounts Receivable (AR), and Accounts Payable (AP).

The role emphasizes exceptional customer service while handling inbound calls and emails, resolving routine inquiries, researching accounts, and coordinating with departments to ensure timely resolutions.

Qualifications

• 1–3 years of experience in customer service, accounting support, call center, or related role.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Typing proficiency 50+ wpm.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PDFs).

Responsibilities

• Serve as primary contact for inbound customer and vendor inquiries related to F&I, AR, and AP.
• Provide professional, courteous customer service via phone and email.
• Assist customers with questions on finance products, contracts, refunds, payments, and policies.
• Coordinate with multiple departments to resolve issues and maintain records.

Skills

Customer service

Communication

Typing 50 wpm

Multitasking

MS Office

Education

High school diploma

Associate degree (preferred)

Tools

CDK DMS

DocuWare

Zoom Workplace

Job description

Group 1 Automotive is seeking an Accounting Call Center Specialist to support centralized Accounting and Finance operations by serving as the primary contact for customer and vendor inquiries related to Finance & Insurance (F&I), Accounts Receivable (AR), and Accounts Payable (AP).

The role emphasizes exceptional customer service while handling inbound calls and emails, resolving routine inquiries, researching accounts, and coordinating with departments to ensure timely resolutions.