Accounting Call Center Specialist

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Group 1 Automotive is seeking an Accounting Call Center Specialist to support centralized Accounting and Finance operations by serving as the primary contact for customer and vendor inquiries related to Finance & Insurance (F&I), Accounts Receivable (AR), and Accounts Payable (AP).

The role emphasizes exceptional customer service while handling inbound calls and emails, resolving routine inquiries, researching accounts, and coordinating with departments to ensure timely resolutions.

Qualifications

• 1–3 years of experience in customer service, accounting support, call center, or related role.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Typing proficiency 50+ wpm.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PDFs).

Responsibilities

• Serve as primary contact for inbound customer and vendor inquiries related to F&I, AR, and AP.
• Provide professional, courteous customer service via phone and email.
• Assist customers with questions on finance products, contracts, refunds, payments, and policies.
• Coordinate with multiple departments to resolve issues and maintain records.

Skills

Customer service

Communication

Typing 50 wpm

Multitasking

MS Office

Education

High school diploma

Associate degree (preferred)

Tools

CDK DMS

DocuWare

Zoom Workplace

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Automotive, Inc. is seeking to hire an Accounting Call Center Specialist. This position supports the Company's centralized Accounting and Finance operations by serving as the primary point of contact for customer and vendor inquiries related to Finance & Insurance (F&I), Accounts Receivable (AR), and Accounts Payable (AP).

The Accounting Call Center Specialist provides exceptional customer service while responding to inbound phone calls and emails from customers, vendors, dealerships, and internal business partners. This role is responsible for resolving routine inquiries, researching account information, processing requests, maintaining accurate records, and coordinating with multiple departments to ensure timely resolution of customer and vendor issues.

Success in this role requires strong communication skills, attention to detail, technical aptitude, and the ability to effectively manage multiple priorities in a fast-paced, customer-focused environment.

Responsibilities

Customer & Vendor Support

• Serve as the primary point of contact for inbound customer and vendor inquiries related to Finance & Insurance (F&I), Accounts Receivable (AR), and Accounts Payable (AP).
• Provide professional, courteous, and timely customer service via phone and email.
• Assist customers with questions regarding finance products, contracts, refunds, payments, and company policies.
• Respond to vendor inquiries regarding payments, refunds, invoices, and supporting documentation.
• Escalate complex issues to the appropriate department for resolution.

Accounting & Administrative Support

• Research customer and vendor accounts using dealership management and document management systems.
• Retrieve copies of checks, invoices, statements, and supporting documentation as requested.
• Download and distribute PDF statements and financial documents to vendors and internal departments.Perform data entry while maintaining accurate records and documentation.
• Record customer interactions, notes, and activity logs in departmental tracking spreadsheets and systems.
• Gather call activity and Zoom Workplace reporting data to support departmental reporting and operational metrics.

Cross-Functional Collaboration

• Coordinate with Finance & Insurance, Accounts Receivable, Accounts Payable, dealership personnel, and other corporate departments to resolve customer and vendor inquiries.
• Send follow-up communications and monitor outstanding requests through completion.
• Assist with department-related reporting, issue tracking, and escalations.
• Provide receptionist coverage and general administrative support as needed.

Operational Excellence

• Navigate multiple software applications while maintaining productivity and service quality.
• Assist with onboarding and training new team members on customer service procedures and department systems.
• Identify opportunities to improve customer service processes and operational efficiency.
• Demonstrate behaviors consistent with Group 1 Automotive's Values in all interactions with customers, coworkers, and vendors.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in customer service, accounting support, call center, administrative support, or a related role.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Typing proficiency of 50+ words per minute.
• Strong attention to detail and accuracy.
• Ability to read, interpret, and explain company policies and finance-related documentation.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PDF applications.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong technical aptitude with the ability to quickly learn new systems.

Preferred

• Associate degree in Business, Accounting, Finance, or a related field.
• Experience supporting:
  • Accounts Receivable
  • Accounts Payable
  • Finance & Insurance (F&I)
  • Customer Service or Contact Center operations
• Experience with:
  • CDK Dealer Management System
  • DocuWare
  • Zoom Workplace
• Bilingual (English/Spanish).

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.