Auto Finance Customer Service Specialist I

Testing Site - JPMC; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Chase is seeking an Retail Auto Customer Service Account Specialist I in Tempe, AZ to handle inbound calls and provide customer support for auto financing and other products. You will work in a fast-paced call center, building relationships and delivering solutions with accuracy and empathy.

The role emphasizes navigating multiple systems, following procedures, and contributing to customer satisfaction within Chase's Consumer & Community Banking division.

Qualifications

• Communication, information gathering, and decision-making skills.
• Customer interaction and support with 1+ year of experience on calls or in person, multitasking with computer systems.
• Empathy, composure, and sound judgment for complex interactions.
• Adapt to new situations and navigate cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
• Solve problems and present solutions clearly.
• Learn products and systems quickly and seek feedback to improve.
• Proficient computer literacy and using technology to communicate professionally.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound calls delivering comprehensive support for Chase products.
• Interprets needs and delivers insights to help customers.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with teammates to meet goals.
• Follows regulatory and departmental practices and procedures.
• Takes ownership of each customer interaction with empathy and respect.

Skills

Communication skills

Customer support

Empathy & judgment

Cultural adaptability

Fast-paced environment

Problem solving

Learning agility

Computer literacy

High school diploma

Education

High school diploma/GED

Job description

Chase is seeking an Retail Auto Customer Service Account Specialist I in Tempe, AZ to handle inbound calls and provide customer support for auto financing and other products. You will work in a fast-paced call center, building relationships and delivering solutions with accuracy and empathy.

The role emphasizes navigating multiple systems, following procedures, and contributing to customer satisfaction within Chase's Consumer & Community Banking division.