Final Mile Operations Manager — Tulsa

The Suddath Companies; Tulsa (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company matching

Tuition reimbursement

Weekly pay for hourly-paid employees

Paid Time Off

Paid company holidays

Job summary

The Suddath Companies is seeking an Operations Manager for Final Mile in Tulsa, OK to lead staffing, performance, and vendor relationships across the operation. You will supervise employees and Independent Contractors, drive process improvements, and uphold safety and regulatory compliance.

Responsibilities include monitoring KPIs, contributing to budget planning, coordinating with customers, and maintaining a high standard of customer experience while aligning with corporate goals.

Qualifications

• Minimum five (5) years of experience in transportation, logistics, or related industry.
• Experience managing an employee team.
• Experience working with Independent Contractors on a regular basis.
• Knowledge of managing financial performance.
• Bilingual in Spanish strongly preferred.
• Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.

Responsibilities

• Oversee recruitment and development strategy of staff and/or Independent Contractors/Drivers.
• Evaluate staff and/or Independent Contractors performance – modifying and/or abandoning strategies and/or tactics as necessary.
• Establish and maintain effective communication and relationships with customers.
• Ensure that practices, policies and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met.
• Responsible for creating and maintaining a safe working environment and espousing and teaching a culture of safety.
• Actively review KPIs and ensure process improvement strategies are identified and incorporated.
• Conduct regularly scheduled team meetings and training sessions designed to inform and improve upon performance of staff members and/or Independent Contractors.
• Assist in developing plan of annualized equipment, vehicle, and staffing needs for budgetary purposes as applicable.
• Display active involvement in P&L performance, ensuring decisions and practices coincide with budgetary goals.
• Develop, recommend, and manage annual operation budget, by working actively in the budget process.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the Operations Performance.
• Ensure accurate and timely driver pay and ensure ethical and equitable practices are followed.
• Monitor Quality Control Scores and address scores with Independent Contractors/Drivers and any other appropriate team members.
• Ensure Independent Contractors/Drivers are appropriately qualified with all required documentation and licensing prior to performing work for the company.

Skills

Leadership

Team management

Communication

Excel

Bilingual Spanish

Education

Bachelor's degree in Business / Supply Chain

Tools

Microsoft Excel

Job description

The Suddath Companies is seeking an Operations Manager for Final Mile in Tulsa, OK to lead staffing, performance, and vendor relationships across the operation. You will supervise employees and Independent Contractors, drive process improvements, and uphold safety and regulatory compliance.

Responsibilities include monitoring KPIs, contributing to budget planning, coordinating with customers, and maintaining a high standard of customer experience while aligning with corporate goals.