Final Mile Operations Leader - Drive Delivery Excellence

Vaco; Jacksonville (FL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Relocation assistance

Medical, dental, and vision benefits

401(k) retirement plan

Career advancement opportunities

Relocation assistance

Job summary

Vaco is seeking an experienced Operations Manager to lead Final Mile/Home Delivery operations for a major national retailer. You will manage a delivery site, oversee a diverse team, and build strong relationships with customers and independent contractors.

You will drive performance, implement process improvements, and maintain high service standards in a fast-paced logistics environment, with a focus on safety, efficiency, and accountability.

Qualifications

• 5+ years of operations leadership experience in logistics or related field.
• Experience managing employees in distribution, transportation, or warehouse operations.
• Experience working with Independent Contractors.
• Strong customer relationship and account management skills.
• Proven ability to lead teams in fast-paced environments.
• Strong problem-solving and decision-making abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while maintaining service and operational standards.

Responsibilities

• Lead the day-to-day operations of a Final Mile delivery location.
• Build and maintain strong relationships with onsite customers and Independent Contractors.
• Supervise and develop a team across Quality Control, Customer Service, and Operations.
• Ensure strong delivery performance, customer satisfaction, and operational excellence.
• Monitor key performance indicators (KPIs) and identify opportunities for continuous improvement.
• Coach, mentor, and develop team members.
• Manage Independent Contractor compliance, performance, and accountability.
• Partner directly with customers to resolve operational and service-related issues.
• Maintain a safe, efficient, and productive work environment.
• Participate in budgeting and overall operational financial performance.
• Identify process improvements that increase efficiency, service levels, and productivity.

Skills

Operations leadership

Independent Contractors management

Customer relationship management

Team leadership

KPIs & performance

Job description

Vaco is seeking an experienced Operations Manager to lead Final Mile/Home Delivery operations for a major national retailer. You will manage a delivery site, oversee a diverse team, and build strong relationships with customers and independent contractors.

You will drive performance, implement process improvements, and maintain high service standards in a fast-paced logistics environment, with a focus on safety, efficiency, and accountability.