Senior Final-Mile Operations Manager

RAS Logistics LLC

Elkhart (IN)

On-site

USD 70,000 - 110,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RAS Logistics LLC is seeking an Operations Manager to oversee day-to-day logistics and contractor performance in a high-volume final-mile delivery environment. You will lead a team of supervisors and independent contractors, drive efficiency, and ensure exceptional service from warehouse to doorstep.

Responsibilities include routing, dispatch, load-out, safety compliance, and KPI management (on-time delivery, customer satisfaction).

Qualifications

Bachelor's degree in Business, Logistics, Supply Chain, or related field (or equivalent experience).
3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
Proven ability to manage teams, contractors, and time-sensitive logistics.
Strong analytical, organizational, and leadership skills.

Responsibilities

Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
Recruit, onboard, and train delivery contractors and support personnel.
Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
Resolve escalated delivery issues and customer complaints promptly and professionally.