Final Mile Operations Lead

Arhaus; Roanoke (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Arhaus is seeking a Final Mile Manager to lead the Final Mile Operations and oversee hub delivery performance and 3PL relationships. The role emphasizes adherence to SOPs, on-time delivery, and delivering a brand-right customer experience with strategic focus and a local presence.

The position requires coordinating daily operations, tracking key metrics, supporting store transfers, and sharing best practices with partners. Strong problem-solving and cross-functional collaboration are essential.

Qualifications

• 3–5 years in logistics/home delivery operations.
• Valid driver’s license required.
• Able to lift/move furniture up to 150 lbs and have reliable transportation.

Responsibilities

• Oversee day-to-day operations at designated hub facilities to ensure SOP adherence.
• Monitor metrics such as cost per stop, order cycle time, and on-time delivery.
• Support store transfers and 3PL provider management.
• Lead continuous improvements and training with delivery teams.

Skills

Operations knowledge

Conflict resolution

Customer standards

Multi-tasking

Independent work

Fast-paced environment

Analytical thinking

Cross-functional collaboration

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Teams

Job description

Arhaus is seeking a Final Mile Manager to lead the Final Mile Operations and oversee hub delivery performance and 3PL relationships. The role emphasizes adherence to SOPs, on-time delivery, and delivering a brand-right customer experience with strategic focus and a local presence.

The position requires coordinating daily operations, tracking key metrics, supporting store transfers, and sharing best practices with partners. Strong problem-solving and cross-functional collaboration are essential.