Last-Mile Hub Manager - Operations Lead

Yzer Last Mile LLC; Arlington (WA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Career Growth Opportunities

Job summary

Yzer Last Mile LLC is seeking a Hub Manager to lead daily hub operations, oversee delivery drivers and staff, and ensure on-time performance in a high-volume last-mile setting. You will manage sorting, dispatch, routing, and safety/compliance while driving improvements and KPI tracking.

The role requires 3+ years in logistics/operations, plus leadership and analytical skills. Flexibility in hours and strong communication are essential for success in this fast-paced environment.

Qualifications

• 3+ years of operations, logistics, or transportation management experience.
• Experience working with Independent Contractors, vendors, or 1099 delivery partners.
• Understanding of last-mile routing, delivery operations, and DOT/OSHA guidelines.
• Ability to work flexible hours including early mornings, evenings, weekends, and peak seasons.

Responsibilities

• Manage daily hub operations, including inbound package receipt, sortation, routing, staging, dispatch, and end-of-day reconciliation.
• Ensure packages are processed accurately and dispatched on schedule to meet delivery expectations and SLAs.
• Oversee the duty assignment process while maintaining compliance with IC contract guidelines and business rules.
• Maintain operational readiness, hub organization, and adherence to company safety and quality standards.
• Lead and manage warehouse staff.
• Conduct hiring, scheduling, training, coaching, and performance evaluations.
• Address employee concerns, enforce company policies, and administer corrective actions when necessary.
• Foster a positive, productive, and safety-focused work environment.
• Serve as the primary point of contact for Independent Contractors regarding operational expectations, routes, and performance metrics.
• Ensure ICs receive accurate manifests, route information, and necessary operational communications.
• Monitor IC service performance, including on-time delivery, scan compliance, and customer satisfaction.
• Address performance or service-level concerns through contract-based feedback, performance improvement discussions, and adherence to non-employee engagement guidelines.
• Maintain strict compliance with the IC model—no direction, control, or behavior inconsistent with contractor relationships.
• Track and manage operational KPIs such as on-time delivery rate, exception volume, scan compliance, and productivity metrics.
• Implement process improvements to increase efficiency and reduce errors.
• Investigate and resolve delivery issues, escalations, and customer-impacting incidents.
• Ensure all packages are processed accurately and exceptions are handled quickly and correctly.
• Enforce all DOT, OSHA, and company safety standards within the hub and during delivery operations.
• Conduct safety briefings, audits, and incident investigations.
• Ensure proper maintenance and inspection of company vehicles and equipment.
• Serve as the primary operational point of contact for corporate operations, logistics partners, and internal departments.
• Communicate daily expectations, volume updates, and operational priorities to the team.
• Collaborate with regional leadership to align goals, staffing, and strategic initiatives.
• Respond quickly to operational disruptions such as staffing shortages, delivery delays, weather impacts, equipment issues, and package anomalies.
• Make real-time decisions that maintain service quality and minimize customer impact.
• Use data to identify trends, root causes, and opportunities for improvement.

Skills

Operations management

Leadership

Analytical skills

Communication

Scheduling

Tools

TMS/WMS

Job description

Yzer Last Mile LLC is seeking a Hub Manager to lead daily hub operations, oversee delivery drivers and staff, and ensure on-time performance in a high-volume last-mile setting. You will manage sorting, dispatch, routing, and safety/compliance while driving improvements and KPI tracking.

The role requires 3+ years in logistics/operations, plus leadership and analytical skills. Flexibility in hours and strong communication are essential for success in this fast-paced environment.