Final Mile Manager

Arhaus Recruiting; Roanoke (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Arhaus is hiring a Final Mile Manager to lead Final Mile Partners and 3PL relationships, overseeing hub operations and ensuring delivery timelines and brand standards are met. The role emphasizes strong partnerships, on-site presence, and proactive issue resolution to elevate the customer experience.

The position requires 3–5 years in logistics/home delivery operations, valid driver's license, and flexibility with early start times. Equal opportunity employer.

Qualifications

• Demonstrated experience in logistics/home delivery operations.
• Ability to oversee hub facilities and ensure SOP adherence.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversee day-to-day operations at designated hub facilities.
• Monitor key metrics: cost per stop, cycle time, on-time delivery, returns, customer satisfaction.
• Participate in morning loadouts and standups with 3PL/provider teams.
• Support local store management and attend store transfer deliveries.
• Collaborate with 3PL to identify improvements and share best practices.
• Conduct on-site operation audits and resolve delivery issues.

Skills

Logistics leadership

3PL management

Data analysis

SOP compliance

Vendor management

Education

College degree preferred in logistics or operations

Tools

Excel

PowerPoint

Teams

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans worldwide who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. The Final Mile Manager, Final Mile Operations, is responsible for leading the Final Mile Partners and 3PL Relationships while overseeing the overall performance of the Final Mile Operations of their designated hub(s). Their primary focus is to ensure each provider executes Arhaus Standard Operating Procedures. They will ensure that the required delivery deadlines are met and that there is a consistent brand-right experience at the hub(s). Their local presence will elevate the Arhaus customer experience. The role requires strategic focus, physical presence, and active participation to ensure the level of service provided in each Final Mile location exceeds the customer's delivery needs.

Essential Duties & Responsibilities:

In partnership with the 3PL Provider Management team, the Final Mile Manager will be expected to oversee the day-to-day operations at designated hub facilities to ensure adherence to SOPs. They will oversee the performance of key metrics such as cost per stop, order cycle time, on-time delivery percentages, return and exchange rates, and most importantly, customer satisfaction. Oversight will include participation in morning loadouts and standup meetings with drive teams/3PL provider management. Strong partnerships are critical, both internally and externally. They will support their local store management team as issues arise and attend store transfer deliveries regularly. The Final Mile Manager will work with 3PL Provider Management to identify specific areas of improvement and share best practices among locations and with colleagues. They will share product-specific information and assembly instructions with the 3PL Provider to promote training and education to the delivery team. On-site operation audits will be required to hold Arhaus to a standard of accountability. While monitoring the delivery experience, they will investigate delivery failures and escalations to provide resolution and root cause to the internal and external customers. The Final Mile Manager will complete 3PL Provider invoicing approval for billing accuracy.

Key fundamental skill sets for this role will be:

• Demonstrate knowledge of the operations
• Does not shy away from confrontation and can handle conflict resolution
• Strives to meet or exceed the expectations of internal and external customer standards
• Adapts to change quickly and easily and performs effectively; demonstrates the ability to multi-task, managing competing priorities effectively as well as their time
• Self-Starter capable of working independently and making decisions with limited supervision
• Ability to thrive in a fast-paced environment
• Analytical ability with the capability to understand business challenges, solve complex problems, and drive towards solutions
• Demonstrated ability to communicate, collaborate, and influence cross-functionally; achieving results through internal and external partnerships

Requirements:

• Education: High school diploma; College Degree preferred.
• Must have 3-5 years in Logistics/Home Delivery Operations
• Valid Driver’s License required
• Reliable transportation
• Working knowledge of database applications such as Microsoft Office Suite of programs: Excel, Outlook, PowerPoint, Word and Teams.
• Dedication to business and allow flexibility with work hours if necessary: Typical 6 am start times and includes use of personal vehicle for ride-behinds and store visits
• No physical limitations that limit the ability to carry and move furniture weighing up to 150 lbs.
• Maintain the confidentiality of the customer’s information

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI Code of Conduct

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.