Final Mile Ops Leader — Field & Warehouse Impact

Allegro Home Delivery; Kansas City (MO); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays and PTO

Job summary

Allegro Home Delivery in Kansas City is seeking a Manager, Final Mile Operations to lead delivery operations across local and remote markets, bridging field execution with strategic business management. You will direct crews and warehouses, optimize processes, and manage partnerships using data-driven decisions.

The role requires 5+ years in logistics/ops, strong leadership, and the ability to travel up to 25%.

Qualifications

• 5+ years of experience in logistics, operations management, or a related field.
• Experience supervising and managing people across both on-site and remote settings.
• Experience collaborating with remote teams across multiple locations is highly desirable.
• Strong leadership abilities with a proven track record of managing diverse teams and building a culture of collaboration and accountability.
• Excellent interpersonal, verbal, and written communication skills; ability to manage relationships with both internal and external partners.
• Demonstrated problem-solving and analytical skills; ability to analyze complex data and translate it into actionable operational insights.
• Ability to manage multiple tasks simultaneously while meeting customer requirements and deadlines.
• Proficiency in logistics management and warehouse management software, Microsoft Office Suite, and a strong technical aptitude to adapt to new tools.
• Able to read and interpret documents such as shipping documents, bills of lading, reports, and safety/operating instructions.

Responsibilities

• Lead, mentor, and motivate warehouse employees, independent contractors, and drivers (both on-site and across remote markets) fostering a culture of accountability, growth, and continuous improvement.
• Provide guidance and direct support to local partners, ensuring optimal team performance in responsible markets.
• Recruit, onboard, and develop delivery teams and independent contractors as operational needs evolve.
• Solve real-time escalations for customers, employees, and partners with confidence and urgency.
• Communicate, maintain, and train teams on all functions of delivery and complex installations.
• Oversee day-to-day delivery operations, directing crews and drivers to ensure loads are completed accurately, safely, and on time.
• Manage warehouse workflow including staffing, scheduling, loading, staging, and product handling to maximize productivity.
• Virtually inspect daily performance across all assigned markets and conduct on-site visits to ensure operational standards are met.
• Coordinate with independent contractors, drivers, clients, and transport partners to ensure seamless product delivery.
• Responsible for daily operational tasks including routing, invoicing, auditing, and reporting.
• Communicate efficiently across departments to support smooth end-to-end operations.
• Maintain inventory accuracy through regular cycle counts, physical inventories, and timely system updates, while promptly resolving discrepancies related to lost, missing, or damaged products.
• Ensure proper handling and storage of all products to minimize damage, shrink, and delivery exceptions.
• Oversee daily documentation, manifests, and paperwork to support accurate recordkeeping, invoicing, and billing.
• Monitor and report on key operational KPIs including on-time delivery rate, damage rate, labor efficiency, and customer satisfaction using data to identify opportunities for improvement.
• Develop performance-driven content for weekly meetings with internal teams and external partners.
• Conduct regular performance reviews with direct reports and field teams, translating data into coaching opportunities and corrective action plans.
• Manage location operating expenses including labor, overhead, and vendor costs to deliver against budgeted margins.
• Enforce all safety policies, DOT regulations, and company procedures across warehouse and delivery operations.
• Facilitate ongoing safety training and ensure all employees and contractors operate within established guidelines.
• Conduct incident reviews and maintain accurate safety and compliance documentation.
• Other duties as assigned

Job description

Allegro Home Delivery in Kansas City is seeking a Manager, Final Mile Operations to lead delivery operations across local and remote markets, bridging field execution with strategic business management. You will direct crews and warehouses, optimize processes, and manage partnerships using data-driven decisions.

The role requires 5+ years in logistics/ops, strong leadership, and the ability to travel up to 25%.