Final Mile Dispatch & Customer Care Specialist

Temco Logistics LLC; Jackson (MS); On-site; USD 19,000 - 25,000; Full time

Job summary

Temco Logistics is seeking a proactive CSR with dispatching/routing experience to join our final-mile delivery team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

The ideal candidate is detail-oriented, organized, and able to multitask in a fast-paced office. Proficiency in MS Word, MS Excel, and Outlook is required; bilingual applicants are preferred.

Qualifications

• High School Diploma or equivalent.
• Able to pass prescreen requirements.
• Proficient in MS Word, MS Excel and Outlook.
• Organized and able to prioritize multiple tasks.
• Bilingual preferred, but not required.
• 1–3 years of call center experience.
• Data entry and typing skills.
• Superior listening, verbal, and written communication skills.

Responsibilities

• Assist with open driving routes daily.
• Monitor drivers and their routes.
• Complete paperwork daily.
• Answer incoming calls and respond to customer concerns.
• Schedule and confirm delivery teams daily.
• Map locations and provide directions.
• Prepare paperwork for next day’s routes.
• Read route sheets and plan trips to save time and fuel.
• Communicate with dispatch and customers as needed.
• Coordinate with drivers/teams on routing and timing.

Skills

Call center experience

Dispatching coordination

Data entry

MS Word, Excel, Outlook

Customer service orientation

Communication skills

Multitasking

Empathy

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

Temco Logistics is seeking a proactive CSR with dispatching/routing experience to join our final-mile delivery team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

The ideal candidate is detail-oriented, organized, and able to multitask in a fast-paced office. Proficiency in MS Word, MS Excel, and Outlook is required; bilingual applicants are preferred.