Dispatch & Routing Coordinator — Customer Support

Temco Logistics; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Temco Logistics is seeking a proactive, reliable CSR with dispatching/routing experience to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of experience in a call center.
• Proficient in MS Word, MS Excel and Outlook.
• Excellent listening, verbal and written communication.

Responsibilities

• Assist with open driving routes daily.
• Monitoring drivers and their routes.
• Complete paperwork daily.
• Answering incoming calls and responding to customer concerns.
• Schedule and confirm delivery teams daily.
• Ability to map locations and give directions effectively.
• Prepare paperwork for the following day’s routes.
• Read route sheets thoroughly with planning to save time and fuel.
• Communicate with dispatch and contact customers when needed.
• Communicate with Drivers/Teams to assess their route scheduled and timing of deliveries.
• Communicate professionally with internal staff, external customers, and vendors.

Skills

Customer service

Communication skills

Data entry

Typing

MS Word

MS Excel

Outlook

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

Temco Logistics is seeking a proactive, reliable CSR with dispatching/routing experience to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.