Customer Service Specialist — Orders & Delivery Tracking

The Home Depot; Flagstaff (AZ); On-site; USD 35,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate is detail-oriented, organized, and capable of communicating clearly by phone and email, with 2+ years in customer service or office tasks. Temco Logistics is an Equal Employment Opportunity Employer.

Qualifications

• Minimum 2 years of experience in customer service or office administration.
• Strong communication and interpersonal skills.
• Detail-oriented with problem-solving abilities.
• Proficient with MS Office and ERP systems.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve customer issues and escalate when needed.
• Monitor delivery schedules and provide real-time updates.
• Maintain knowledge of Temco Logistics' products and services.
• Collaborate with colleagues and other departments.
• Prepare and submit reports, presentations, and proposals as assigned.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate is detail-oriented, organized, and capable of communicating clearly by phone and email, with 2+ years in customer service or office tasks. Temco Logistics is an Equal Employment Opportunity Employer.