Final Mile Delivery Lead

Williams-Sonoma, Inc.; Tracy (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Paid vacations

Health, dental, vision insurance

Volunteer time off

Job summary

You will oversee daily delivery operations, manage safety, inventory, and dock processes while coaching hourly staff and maintaining cost efficiency in a fast-paced supply chain environment. Strong data skills with Excel/Power BI are important for success.

Qualifications

• High School Diploma or Equivalent, and 3 - 5 years of relevant distribution or manufacturing management/leadership experience
• In lieu of a degree, 6-8 years of progressively responsible distribution leadership experience
• This is an onsite and in office role
• Data-driven mindset with expertise cost control and operational efficiency
• Ability to lead and coach an hourly employee team
• Manage relationships with third party delivery providers to maintain contractual standards
• Ability to communicate effectively with excellent interpersonal and customer relations skills
• Must be highly organized and process oriented with the ability to complete tasks on time
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power BI reporting

Responsibilities

• Lead, coach, and develop company associates and foster a culture of accountability and high performance.
• Build, maintain and manage relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures
• Oversee daily final mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics.
• Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs.
• Conduct weekly performance reviews of third-party partners and review contracts to ensure alignment with business objectives
• Drive a customer-centric culture by improving complete, on-time delivery, reducing damages, and improving returns and replacement rates.
• Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies.
• Maintain inventory control processes, ensure accurate tracking of shipments, and minimize loss or damage.
• Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges

Skills

Leadership

Team coaching

Data-driven

Cost control

Communication

Safety compliance

Problem solving

Customer service focus

Microsoft Excel

Power BI

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Power BI

Microsoft Word

PowerPoint

Job description

You will oversee daily delivery operations, manage safety, inventory, and dock processes while coaching hourly staff and maintaining cost efficiency in a fast-paced supply chain environment. Strong data skills with Excel/Power BI are important for success.