Field Warranty & Service Specialist

Lennar; Katy (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid parental leave

Education assistance

Adoption assistance

Vacation and holidays

Home purchase discounts

Job summary

Lennar in Katy, TX is seeking a Field Customer Care Representative responsible for in-field warranty support, home inspections, and issue resolution across multiple trades. You will assess homeowner concerns, verify warranty coverage, and coordinate timely solutions with trade partners and internal teams.

Applicants should have at least 2 years in residential construction or warranty service, strong communication, and the ability to travel to homesites.

Qualifications

• High school diploma or GED required; technical or construction training preferred.
• 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.
• Strong understanding of construction methods, building systems, and technical problem-solving.
• Excellent verbal and written communication skills.
• Ability to analyze issues, develop solutions, and manage multiple priorities effectively.
• Proficiency in Microsoft Word, Excel, and CRM platforms.
• Ability to travel regularly to homesites and work flexible hours.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions.
• Manage complex cases coordinating multiple trades, scheduling, and materials.
• Communicate proactively with homeowners, trade partners, and internal teams.
• Document findings, photos, and communications in the CRM system for case tracking.
• Prepare detailed scopes of work and oversee execution to meet quality and safety standards.
• Troubleshoot and resolve minor construction issues on-site when feasible.
• Ensure compliance with Lennar’s warranty policies and building codes.
• Maintain knowledge of community details, HOA guidelines, and local regulations.
• Assist with New Home Celebrations and New Home Acceptance processes.
• Participate in after-hours on-call rotation and expedite emergency repairs when needed.

Skills

Construction knowledge

Customer care

Organizational skills

Time-management

Communication skills

Problem solving

Travel to homesites

CRM platforms

Microsoft Word/Excel

Education

High School diploma or GED

Trade training preferred

Tools

CRM platforms

Microsoft Word

Excel

Job description

Lennar in Katy, TX is seeking a Field Customer Care Representative responsible for in-field warranty support, home inspections, and issue resolution across multiple trades. You will assess homeowner concerns, verify warranty coverage, and coordinate timely solutions with trade partners and internal teams.

Applicants should have at least 2 years in residential construction or warranty service, strong communication, and the ability to travel to homesites.