On-Site Field Warranty Specialist

LTL Lennar Homes of TX L&C LTD; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid parental leave

Education assistance

Adoption assistance

Vacation/leave benefits

Referral bonus

Home purchase discounts

Job summary

Lennar is seeking a Field Customer Care Representative to support homeowners with warranty concerns through on-site evaluations and home visits. You will coordinate multi-trade issues, verify coverage, and document findings in the CRM while maintaining Lennar’s standards and community guidelines.

The role requires strong construction knowledge, 2+ years in residential warranty or construction, and excellent communication skills.

Qualifications

• High School diploma or GED required; construction training preferred.
• 2+ years in residential construction or warranty service.
• Strong knowledge of building systems and problem-solving.
• Good organizational and time-management skills; travel to homesites.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards.
• Manage complex cases coordinating multiple trades, scheduling, and materials for timely resolution.
• Communicate proactively and professionally with homeowners, trade partners, and internal teams.
• Proactively remedy trade partner scheduling, communication, or payment issues.
• Document findings, photos, and communications in the CRM for accurate case tracking.
• Prepare detailed scopes of work and oversee execution to meet quality and safety expectations.
• Troubleshoot and resolve minor construction issues on-site when feasible.
• Ensure compliance with Lennar's warranty policies, building codes, and best practices.
• Maintain knowledge of community details, HOA guidelines, and local regulations.

Skills

Residential construction

Warranty service

CRM proficiency

Communication

On-site inspections

Education

High School Diploma

Construction training

Tools

CRM platforms

Microsoft Word

Excel

Job description

Lennar is seeking a Field Customer Care Representative to support homeowners with warranty concerns through on-site evaluations and home visits. You will coordinate multi-trade issues, verify coverage, and document findings in the CRM while maintaining Lennar’s standards and community guidelines.

The role requires strong construction knowledge, 2+ years in residential warranty or construction, and excellent communication skills.