Field VMI & Solutions Specialist

MSC Industrial Supply Co.; Portland (OR); On-site; USD 32,000 - 34,000; Full time

Job summary

MSC Industrial Supply Co. in Portland, OR is hiring a Solutions Service Specialist to manage inventory at customer sites, perform put-away, scans, and replenishment of VMI and vending solutions, and apply Lean 6S practices.

You will collaborate with sales to drive retention and incremental revenue through effective solution support, build strong customer relationships, and ensure high satisfaction ratings while following safety and fleet policies.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain inventory at customer sites with min/max levels.
• Receive, unpack, and store products at solution points.
• Perform basic repairs on solution equipment.
• Log daily account activity with routing software.
• Build relationships to ensure solution retention.
• Promote loyalty through CARE program execution.
• Uphold 6S standards and safety protocols.
• Keep up to date on MSC inventory solutions.
• Accurately track time with MSC tools.
• Operate company vehicle per Fleet Policy.
• Follow MSC policies and support department culture.
• Take part in special projects and extra duties.

Skills

Customer service

Communication

Microsoft 365

Independent work

Critical thinking

Time management

Organizational skills

Education

High School Diploma or equivalent

Job description

MSC Industrial Supply Co. in Portland, OR is hiring a Solutions Service Specialist to manage inventory at customer sites, perform put-away, scans, and replenishment of VMI and vending solutions, and apply Lean 6S practices.

You will collaborate with sales to drive retention and incremental revenue through effective solution support, build strong customer relationships, and ensure high satisfaction ratings while following safety and fleet policies.