Inventory & Vending Solutions Specialist

MSC Industrial Supply Co.; Detroit (MI); On-site; USD 32,000 - 34,000; Full time

Job summary

MSC Industrial Supply Co. in Detroit, MI is seeking a Solutions Service Specialist to manage inventory at customer sites, including put-away, scanning, replenishment of VMI and vending solutions, Lean (6S) practices, and maintaining solution equipment.

You will collaborate with sales and business development teams to drive customer retention and incremental revenue through effective solution support, while staying current on MSC's inventory management solutions and adherence to safety protocols.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC's inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Contributes to the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Skills

Customer service

Verbal communication

Written communication

Independent working

Critical thinking

Problem solving

Time management

Organization

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

MSC Industrial Supply Co. in Detroit, MI is seeking a Solutions Service Specialist to manage inventory at customer sites, including put-away, scanning, replenishment of VMI and vending solutions, Lean (6S) practices, and maintaining solution equipment.

You will collaborate with sales and business development teams to drive customer retention and incremental revenue through effective solution support, while staying current on MSC's inventory management solutions and adherence to safety protocols.