Field Solutions & VMI Inventory Specialist

MSC Industrial Supply Co.; North Carolina; On-site; USD 30,000 - 33,000; Full time

Job summary

MSC Industrial Supply Co. in Gastonia, NC is seeking a Solutions Service Specialist to ensure customer satisfaction by managing inventory at designated customer sites, performing put-away, replenishment, and 6S practices while maintaining solution equipment.

You will work closely with sales teams to drive retention and incremental revenue, communicate professionally with customer contacts, and adhere to safety policies.

Qualifications

• High school diploma or equivalent required.
• Strong customer service orientation and communication skills.
• Proficiency with Microsoft 365 and general computer literacy.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate professionally and promptly with key customer personnel.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC's inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.

Skills

Customer service

Communication

MS 365 & computer literacy

Independent work

Critical thinking

Time management

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

MSC Industrial Supply Co. in Gastonia, NC is seeking a Solutions Service Specialist to ensure customer satisfaction by managing inventory at designated customer sites, performing put-away, replenishment, and 6S practices while maintaining solution equipment.

You will work closely with sales teams to drive retention and incremental revenue, communicate professionally with customer contacts, and adhere to safety policies.