Field Transit Safety & Quality Supervisor (Part-Time)

Monograph; Gastonia (NC); On-site; USD 27,552 - 34,440; Part time

Job summary

Via is seeking a Quality & Safety Manager for GoGastonia to lead on-the-road safety, service quality, and driver coaching for our transit services. This role supervises drivers, responds to incidents, and ensures DOT compliance while maintaining high operational standards.

The position is part-time, in-person, with field work Tuesday through Saturday 10am–3pm, totaling 20–30 hours per week. Candidates should have transit supervision experience and strong leadership and decision-making skills.

Qualifications

• Experience in transit supervision, transportation management, or a similar field.
• Strong leadership and mentoring abilities.
• Excellent problem-solving and quick decision-making in dynamic situations.
• Excellent communication for feedback delivery and conflict resolution.
• Successful completion of drug test, criminal background check, and motor vehicle records check is mandatory for employment.
• Knowledge of DOT regulations and safety compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing to ensure safety and service standards.
• Handle customer service issues, resolving complaints and promoting passenger satisfaction.
• Monitor driver interactions and safety protocol adherence, providing constructive feedback and coaching.
• Lead post-accident and post-incident protocols as the Designated Employer Representative (DER) for DOT compliance.
• Act as primary contact for urgent operational issues and implement real-time solutions for service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement improvements.
• 80% on-the-road supervision, 20% training and administrative duties.

Skills

Transit supervision

Leadership

Problem solving

Communication

Job description

Via is seeking a Quality & Safety Manager for GoGastonia to lead on-the-road safety, service quality, and driver coaching for our transit services. This role supervises drivers, responds to incidents, and ensures DOT compliance while maintaining high operational standards.

The position is part-time, in-person, with field work Tuesday through Saturday 10am–3pm, totaling 20–30 hours per week. Candidates should have transit supervision experience and strong leadership and decision-making skills.