Transit Safety & Quality Lead - On-Road Coach (Part-Time)

Monograph; Seattle (WA); On-site; USD 39,000 - 41,000; Part time

Job summary

Via is seeking a Quality & Safety Manager to ensure safety, service quality, and operational efficiency for our transit services. You will supervise and train drivers, oversee on-the-road performance, handle incidents, and maintain service standards.

This in-person role requires being in the field 2-3 days per week. The position emphasizes hands-on coaching, DOT compliance, and continuous training in collaboration with the Field Manager.

Qualifications

• Experience in transit supervision or transportation management.
• Strong leadership and mentoring abilities.
• Excellent problem-solving and quick decision-making in dynamic situations.
• Knowledge of DOT regulations and ADA/paratransit compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure safety and service standards.
• Monitor driver interactions and adherence to safety protocols; provide feedback and coaching.
• Partner with Field Manager to provide continuous training (initial, remedial, refresher).
• Deliver hands-on coaching on safety procedures and service expectations.
• Lead post-accident protocols as the Designated Employer Representative (DER) for DOT compliance.
• Act as primary contact for urgent operational issues; implement real-time solutions for service continuity.
• Review complaints and driver feedback; document training sessions.
• Conduct training needs assessments and implement improvements.
• 85% on-the-road supervision, 15% training/administrative duties.

Skills

DOT regulations

Safety leadership

Training & coaching

Incident response

Communication

Job description

Via is seeking a Quality & Safety Manager to ensure safety, service quality, and operational efficiency for our transit services. You will supervise and train drivers, oversee on-the-road performance, handle incidents, and maintain service standards.

This in-person role requires being in the field 2-3 days per week. The position emphasizes hands-on coaching, DOT compliance, and continuous training in collaboration with the Field Manager.