Transit Quality & Safety Lead — Field & Driver Coach

Via Transportation, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 39,000 - 41,000; Full time

Job summary

Via Transportation, Inc. in Seattle is seeking a Quality & Safety Manager to oversee driver supervision, safety standards, and operational efficiency for our transit services. You will be in the field 2-3 days per week, supervising and training drivers while responding to incidents to maintain service quality.

This role requires strong leadership, quick decision-making, and effective communication. You will partner with the Field Manager for training programs and serve as the DER for DOT

Qualifications

• Experience in transit supervision or transportation management preferred.
• Strong leadership and mentoring abilities for drivers.
• Excellent problem-solving and decision-making in dynamic environments.
• Strong communication for feedback delivery and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Skills

Transit supervision

Leadership

Communication

Problem-solving

DOT regulations knowledge

ADA/paratransit knowledge

Job description

Via Transportation, Inc. in Seattle is seeking a Quality & Safety Manager to oversee driver supervision, safety standards, and operational efficiency for our transit services. You will be in the field 2-3 days per week, supervising and training drivers while responding to incidents to maintain service quality.

This role requires strong leadership, quick decision-making, and effective communication. You will partner with the Field Manager for training programs and serve as the DER for DOT