Transit Quality & Safety Lead — Field-Based DOT Compliance

Via; West Palm Beach (FL); On-site; USD 54,000 - 66,000; Full time

Job summary

Via is seeking a Quality & Safety Manager to oversee safety, service quality, and operational efficiency for our transit services. You will supervise drivers, respond to incidents, and uphold high standards in daily operations.

This in-person role requires being in the field five days per week, with 85% on‑the‑road supervision and 15% training and administration. Strong leadership, decision‑making, and knowledge of DOT regulations are essential.

Qualifications

• Experience in transit supervision or transportation management.
• Strong leadership and mentorship abilities.
• Excellent problem-solving and quick decision‑making.
• Effective communication for feedback and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, ride-alongs to ensure safety and service standards.
• Monitor driver interactions and adherence to safety protocols with coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the DER for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Skills

Transit supervision

Leadership

Problem solving

Communication

DOT compliance knowledge

Job description

Via is seeking a Quality & Safety Manager to oversee safety, service quality, and operational efficiency for our transit services. You will supervise drivers, respond to incidents, and uphold high standards in daily operations.

This in-person role requires being in the field five days per week, with 85% on‑the‑road supervision and 15% training and administration. Strong leadership, decision‑making, and knowledge of DOT regulations are essential.