Quality and Safety Manager (Part-Time)

Monograph; Gastonia (NC); On-site; USD 27,552 - 34,440; Part time

Job summary

Via is seeking a Quality & Safety Manager for GoGastonia to lead on-the-road safety, service quality, and driver coaching for our transit services. This role supervises drivers, responds to incidents, and ensures DOT compliance while maintaining high operational standards.

The position is part-time, in-person, with field work Tuesday through Saturday 10am–3pm, totaling 20–30 hours per week. Candidates should have transit supervision experience and strong leadership and decision-making skills.

Qualifications

• Experience in transit supervision, transportation management, or a similar field.
• Strong leadership and mentoring abilities.
• Excellent problem-solving and quick decision-making in dynamic situations.
• Excellent communication for feedback delivery and conflict resolution.
• Successful completion of drug test, criminal background check, and motor vehicle records check is mandatory for employment.
• Knowledge of DOT regulations and safety compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing to ensure safety and service standards.
• Handle customer service issues, resolving complaints and promoting passenger satisfaction.
• Monitor driver interactions and safety protocol adherence, providing constructive feedback and coaching.
• Lead post-accident and post-incident protocols as the Designated Employer Representative (DER) for DOT compliance.
• Act as primary contact for urgent operational issues and implement real-time solutions for service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement improvements.
• 80% on-the-road supervision, 20% training and administrative duties.

Skills

Transit supervision

Leadership

Problem solving

Communication

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager for GoGastonia you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

**This is a part time, in-person position with the expectation that you will be in the field Tuesday - Saturday 10am-3pm**

What You’ll Do:

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Monitor shift starts and conduct Reasonable Suspicion assessments as needed in line with DOT compliance.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Who You Are:

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
• Knowledge of DOT regulations and safety compliance (a strong plus).

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $20-$25/hr
• Expected hours: 20-30 hours per week, including weekend coverage

Ready to join the ride?

Via is an equal opportunity employer.