Quality and Safety Manager

Socket.dev; West Palm Beach (FL); On-site; USD 51,000 - 69,000; Full time

Job summary

Via in West Palm Beach, FL is seeking a Quality & Safety Manager to oversee driver safety, service quality, and field operations.

You will supervise and train drivers, respond to incidents, and ensure DOT compliance in a fast-paced environment. This is an in-person role requiring 5 days in the field.

Qualifications

• Experience in transit supervision or transportation management.
• Strong leadership and coaching abilities.
• Excellent problem-solving and quick decision-making in dynamic environments.
• Knowledge of DOT regulations and ADA/paratransit compliance is a plus.

Responsibilities

• Supervise drivers on the road to ensure safety and service standards.
• Evaluate driver interactions and provide coaching.
• Deliver ongoing training with Field Manager.
• Lead post-accident protocols as DER for DOT.
• Coordinate real-time solutions for service continuity.
• Review complaints and training docs.
• Conduct training needs assessments and improvements.
• Balance on-the-road supervision and training duties (85/15).

Skills

Transit supervision

Leadership

Problem solving

Communication

DOT compliance

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

This is an in-person position with the expectation that you will be in the field 5 days per week

What You’ll Do:

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Who You Are:

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary: $60,000 / year

Ready to join the ride?

Via is an equal opportunity employer.