Quality & Safety Manager

Monograph; Seattle (WA); On-site; USD 39,000 - 41,000; Part time

Job summary

Via is seeking a Quality & Safety Manager to ensure safety, service quality, and operational efficiency for our transit services. You will supervise and train drivers, oversee on-the-road performance, handle incidents, and maintain service standards.

This in-person role requires being in the field 2-3 days per week. The position emphasizes hands-on coaching, DOT compliance, and continuous training in collaboration with the Field Manager.

Qualifications

• Experience in transit supervision or transportation management.
• Strong leadership and mentoring abilities.
• Excellent problem-solving and quick decision-making in dynamic situations.
• Knowledge of DOT regulations and ADA/paratransit compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure safety and service standards.
• Monitor driver interactions and adherence to safety protocols; provide feedback and coaching.
• Partner with Field Manager to provide continuous training (initial, remedial, refresher).
• Deliver hands-on coaching on safety procedures and service expectations.
• Lead post-accident protocols as the Designated Employer Representative (DER) for DOT compliance.
• Act as primary contact for urgent operational issues; implement real-time solutions for service continuity.
• Review complaints and driver feedback; document training sessions.
• Conduct training needs assessments and implement improvements.
• 85% on-the-road supervision, 15% training/administrative duties.

Skills

DOT regulations

Safety leadership

Training & coaching

Incident response

Communication

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

This is an in-person position with the expectation that you will be in the field 2-3 days per week

What You’ll Do:

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Who You Are:

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $28-30/hr
• Expected hours: 20-30 hours per week, including on evening and/or weekend coverage

Ready to join the ride?

Via is an equal opportunity employer.