Field Training and Support Engineer

NPAworldwide; McLean (VA); On-site; USD 120,000 - 1,140,000; Full time

Job summary

NPAworldwide is seeking a Field Training and Support Engineer for our U.S. Customer Success organization in the McLean, VA area. You will serve as the technical centerpiece for C-UAS hardware/software, delivering world‑class training and high‑level support to customers and partners.

You’ll lead curricula development, act as the primary technical liaison to service partners, and ensure solutions perform across diverse RF environments. This role requires hands‑on onsite work with occasional travel.

Qualifications

• 5‑7 years of Field Engineering, Technical Training, or Professional Services in hi-tech hardware/software.
• Deep knowledge of RF systems and Counter-UAS technology.
• Experience managing third‑party service providers or channel partners.
• Bachelor’s degree in Engineering, Telecommunications, or related field.
• FAA Part 107 Remote Pilot Certificate is highly preferred.

Responsibilities

• Lead in-person and virtual training sessions for hardware and software; develop training curricula covering current features and future capabilities.
• Act as the primary technical lead for external service partners; evaluate, train, and manage these partners to maintain high field delivery standards.
• Maintain exhaustive understanding of RF-based C-UAS tech; bridge field needs with internal engineering teams.
• Serve as Tier 2 support escalation; diagnose and resolve complex issues and participate in rotation for critical client needs.
• Oversee or support on-site surveys, installations, configurations, and testing; optimize hardware/software for RF environments.
• Create and validate technical manuals, SOWs, and best-practice guides for end-users and partners.

Skills

Field Engineering

Technical Training

Professional Services

Education

Bachelor's degree in Engineering/Telecommunications

Job description

Job Description

We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization. You will be at the forefront of drone safety and security technology, working in a fast‑paced environment where your leadership directly impacts national security and public safety. In this role, you will be the primary product expert for our cutting‑edge counter‑UAS (C‑UAS) hardware and software. You will be responsible for empowering our customers and service partners through world‑class training, while providing high‑level technical support.

Key Responsibilities

• Lead high‑impact in‑person and virtual training sessions for our hardware and software suites; develop and enhance training curricula that cover existing features and future product capabilities.
• Act as the primary technical lead for external service partners; evaluate, train, and manage these partners to maintain our high standards for field delivery and support.
• Maintain an exhaustive understanding of RF‑based C‑UAS technology; act as the “voice of the product” for U.S. customers, bridging the gap between field reality and internal engineering teams.
• Serve as a Tier 2 support escalation point; diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
• Oversee or support on‑site surveys, installations, configurations, and system testing; ensure hardware and software are optimized for specific RF environments.
• Create and validate technical manuals, Statements of Work (SOW), and best‑practice guides for end‑users and partners.

Qualifications & Requirements

• 5‑7 years of experience in Field Engineering, Technical Training, or Professional Services within a high‑tech hardware/software environment.
• Deep technical knowledge of Radio Frequency (RF) systems and Counter‑UAS (C‑UAS) technology.
• Demonstrated experience managing and scaling third‑party service providers or channel partners.
• Bachelor’s degree in Engineering, Telecommunications, or a related technical field.
• FAA Part 107 Remote Pilot Certificate is highly preferred.

Travel & Physical Requirements

• Must be able to work in the McLean, VA office (in‑office position).
• Ability to travel domestically and occasionally internationally to customer sites (estimated 50–75% depending on training schedule).
• Willingness to participate in a support rotation, including occasional nights and weekends.
• Physical ability to lift and move equipment up to 50 lbs during field deployments.

Salary

Annual Salary: $120,000 – $1,140,000 USD