C-UAS Field Trainer & Support Engineer

NPAworldwide; McLean (VA); On-site; USD 120,000 - 1,140,000; Full time

Job summary

NPAworldwide is seeking a Field Training and Support Engineer for our U.S. Customer Success organization in the McLean, VA area. You will serve as the technical centerpiece for C-UAS hardware/software, delivering world‑class training and high‑level support to customers and partners.

You’ll lead curricula development, act as the primary technical liaison to service partners, and ensure solutions perform across diverse RF environments. This role requires hands‑on onsite work with occasional travel.

Qualifications

• 5‑7 years of Field Engineering, Technical Training, or Professional Services in hi-tech hardware/software.
• Deep knowledge of RF systems and Counter-UAS technology.
• Experience managing third‑party service providers or channel partners.
• Bachelor’s degree in Engineering, Telecommunications, or related field.
• FAA Part 107 Remote Pilot Certificate is highly preferred.

Responsibilities

• Lead in-person and virtual training sessions for hardware and software; develop training curricula covering current features and future capabilities.
• Act as the primary technical lead for external service partners; evaluate, train, and manage these partners to maintain high field delivery standards.
• Maintain exhaustive understanding of RF-based C-UAS tech; bridge field needs with internal engineering teams.
• Serve as Tier 2 support escalation; diagnose and resolve complex issues and participate in rotation for critical client needs.
• Oversee or support on-site surveys, installations, configurations, and testing; optimize hardware/software for RF environments.
• Create and validate technical manuals, SOWs, and best-practice guides for end-users and partners.

Skills

Field Engineering

Technical Training

Professional Services

Education

Bachelor's degree in Engineering/Telecommunications

Job description

NPAworldwide is seeking a Field Training and Support Engineer for our U.S. Customer Success organization in the McLean, VA area. You will serve as the technical centerpiece for C-UAS hardware/software, delivering world‑class training and high‑level support to customers and partners.

You’ll lead curricula development, act as the primary technical liaison to service partners, and ensure solutions perform across diverse RF environments. This role requires hands‑on onsite work with occasional travel.