Field Training & Support Engineer

Piper Companies; McLean (VA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Piper Companies is looking for a proactive Field Training & Support Engineer in McLean, Virginia. This role focuses on technical training and support for drone safety and security technology. With a salary range of $140,000 – $170,000, you will deliver training, troubleshoot issues, and maintain client relationships. Candidates should have 5–7 years in relevant fields and familiarity with drone operations. The position offers a comprehensive benefits package and is critical to national security and public safety.

Qualifications

• 5–7 years of experience in Field Engineering, Technical Training, or Professional Services.
• Experience conducting hardware-based training in a professional setting.
• Familiarity with drone operation and flight principles.

Responsibilities

• Serve as field training expert for new and existing clients.
• Deliver in-person and virtual training sessions tailored to client needs.
• Provide level-one technical support by troubleshooting issues.

Skills

Field Engineering

Technical Training

Interpersonal Communication

Client Relations

Drone Operation

Job description

Piper Companies is seeking a proactive and seasoned Field Training & Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization working on-site in Mclean, Virginia. You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety.

Responsibilities

• Serve as a field training expert for new and existing clients
• Deliver in-person and virtual training sessions tailored to client needs
• Provide level-one technical support by troubleshooting and resolving issues remotely
• Support client onboarding and ensure successful adoption of hardware technology
• Maintain strong client relationships through effective communication and ongoing support

Qualifications

• 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high‑tech hardware/software environment
• Experience conducting hardware-based training in a professional or operational setting
• Background in military training (weapons, radar, or similar systems) OR commercial/public safety training (law enforcement, taser, or security systems)
• Proven experience in client-facing roles with strong interpersonal and communication skills
• Familiarity with drone operation and flight principles

Compensation

• Salary Range: $140,000 – $170,000 (depending on experience)
• Comprehensive benefits package

This job opens for applications on [Insert Posting Date]. Applications will be accepted for at least 30 days from the posting date.

Keywords: field training, training engineer, support engineer, hardware training, technical training, client training, field support, drone technology, UAV, counter-drone, troubleshooting, technical support, military training, law enforcement training, security systems, radar systems, client relations, onboarding, engineering support