Field Training and Support Engineer

D-Fend Solutions; McLean (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

D-Fend Solutions is seeking a Field Training and Support Engineer in McLean, VA, to lead technical training for our counter-UAS hardware and software. You will serve as the primary technical liaison for partners and customers, ensuring readiness, deployment success, and high-quality field support.

The role requires deep RF/C-UAS knowledge, experience managing third-party partners, and willingness to travel domestically.

Qualifications

• 5–7 years of experience in Field Engineering, Technical Training, or Professional Services.
• Deep technical knowledge of RF systems and Counter-UAS (C-UAS) technology.
• Experience managing and scaling third‑party service providers or channel partners.
• FAA Part 107 Remote Pilot Certificate (preferred) and a Bachelor’s degree in Engineering, Telecommunications, or a related technical field.

Responsibilities

• Lead high-impact in-person and virtual training sessions for hardware and software; develop curricula covering existing features and future capabilities.
• Act as the primary technical lead for external service partners; evaluate, train, and manage partners to maintain high delivery standards.
• Maintain exhaustive understanding of RF-based C-UAS technology and communicate as the voice of the product to U.S. customers.
• Serve as a Tier 2 support escalation point and participate in a support rotation for critical client needs.
• Oversee field deployment, surveys, installations, configurations, and testing ensuring hardware and software are optimized for RF environments.
• Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.

Skills

RF systems knowledge

Counter-UAS technology

Training leadership

Partner management

Technical support

Field deployment

Education

Bachelor's degree in Engineering or related field

FAA Part 107 Remote Pilot Certificate (Preferred)

Job description

Join D-Fend Solutions — where technology meets purpose. As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.

If you7re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — were would love to have you on board.

Become a D-Fender. Shape the future of airspace security.

Scope:

We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization. You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety. In this role, you will be the primary product expert for D-Fends cutting-edge counter-UAS (C-UAS) hardware and software. You will be responsible for empowering our customers and service partners through world-class training, while providing high-level technical support.

This is not a junior position; we require a leader who can navigate complex Radio Frequency (RF) environments, manage third-party service partners, and ensure our clients are mission-ready

Key Responsibilities:

• Training Leadership: Lead high-impact in-person and virtual training sessions for D-Fends hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities
• Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fends high standards for field delivery and support
• Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams
• Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs
• Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments
• Documentation & Strategy: Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners

Qualifications & Requirements:

• Experience: 5-7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment
• Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required
• Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners
• Education/Certification: FAA Part 107 Remote Pilot Certificate (Highly Preferred). Bachelors degree in Engineering, Telecommunications, or a related technical field

Operational Requirements:

• Travel:

Ability to work in the McLean, VA office (this is an in-office position)

Ability to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule).

• Availability: Willingness to participate in a support rotation, including occasional nights and weekends
• Physical Ability: Must be able to lift and move equipment (up to 50 lbs) during field deployments

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.