RF Field Training & Support Lead — C-UAS Solutions

D-Fend Solutions; McLean (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

D-Fend Solutions is seeking a Field Training and Support Engineer in McLean, VA, to lead technical training for our counter-UAS hardware and software. You will serve as the primary technical liaison for partners and customers, ensuring readiness, deployment success, and high-quality field support.

The role requires deep RF/C-UAS knowledge, experience managing third-party partners, and willingness to travel domestically.

Qualifications

• 5–7 years of experience in Field Engineering, Technical Training, or Professional Services.
• Deep technical knowledge of RF systems and Counter-UAS (C-UAS) technology.
• Experience managing and scaling third‑party service providers or channel partners.
• FAA Part 107 Remote Pilot Certificate (preferred) and a Bachelor’s degree in Engineering, Telecommunications, or a related technical field.

Responsibilities

• Lead high-impact in-person and virtual training sessions for hardware and software; develop curricula covering existing features and future capabilities.
• Act as the primary technical lead for external service partners; evaluate, train, and manage partners to maintain high delivery standards.
• Maintain exhaustive understanding of RF-based C-UAS technology and communicate as the voice of the product to U.S. customers.
• Serve as a Tier 2 support escalation point and participate in a support rotation for critical client needs.
• Oversee field deployment, surveys, installations, configurations, and testing ensuring hardware and software are optimized for RF environments.
• Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.

Skills

RF systems knowledge

Counter-UAS technology

Training leadership

Partner management

Technical support

Field deployment

Education

Bachelor's degree in Engineering or related field

FAA Part 107 Remote Pilot Certificate (Preferred)

Job description

D-Fend Solutions is seeking a Field Training and Support Engineer in McLean, VA, to lead technical training for our counter-UAS hardware and software. You will serve as the primary technical liaison for partners and customers, ensuring readiness, deployment success, and high-quality field support.

The role requires deep RF/C-UAS knowledge, experience managing third-party partners, and willingness to travel domestically.