C-UAS Field Training & Support Engineer

D Fendsolutions

McLean (VA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

D Fendsolutions is seeking a Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization.

You will be the primary product expert for our counter-UAS hardware and software, leading training, supporting partners, and delivering advanced technical assistance. Based in McLean, VA, you will travel 50–75% to customer sites, conduct on‑site surveys and installations, and develop manuals, SOPs, and best‑practice guides to empower end‑users and

Qualifications

5–7 years in Field Engineering, Technical Training, or Professional Services within a high‑tech hardware/software environment.
Deep technical knowledge of RF systems and Counter-UAS technology.
Demonstrated experience managing and scaling third‑party service providers or channel partners.
Bachelor’s degree in Engineering, Telecommunications, or a related technical field.
FAA Part 107 Remote Pilot Certificate (Highly Preferred).

Responsibilities

Lead high‑impact in‑person and virtual training sessions for hardware and software suites. Develop and enhance training curricula covering existing features and future product capabilities.
Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to maintain high field delivery standards.
Maintain an exhaustive understanding of RF‑based C‑UAS technology and bridge field reality with internal engineering teams.
Serve as a Tier 2 support escalation point for complex issues and participate in a support rotation.
Oversee or support on‑site surveys and installations, configurations, and system testing for RF environments.
Create and validate technical manuals, Statements of Work (SOW), and best‑practice guides for end‑users and partners.